The Client Friendly Return Policy
- You can raise the request for exchange or return within 10 days of receipt.
- Reach us on: +91-9116909090 or Email Us
- Our team will reach you and we will get the product collected at your suitable time & venue.
- For certain pin codes you would need to ship the product as instant pick-up won’t be possible for our team.
- Self-shipping for a product for return is encouraged within 48 hours to avoid any further damage to the product.
- Our quality team will first verify the returned product and if the product is damage-free, we will initiate the refund process within 2 working days.
Terms & Conditions
- The return should be made within 10 days of purchase.
- Make sure the product is returned in same condition.
- Please make sure the rugs/carpets sent for exchange are not stained, soiled or damaged in any way.
- If the quality team marks a returned product as damaged – it will not be returned. Basis their report – however an exchange option can be considered.
- Please make sure the item code, product tags, labels and packaging slips are all returned carefully with the carpet or rug.
- The refund or replacement or exchange will only be initiated once the item passes through quality inspection.
- The cost involved in return or exchange needs to be borne by buyer. A credit note with 12 month validity will be shared on email.
- In case you receive a defective item, kindly notify within 48 hours and share the pictures instantly on firstname.lastname@example.org , the replacement process will initiate without any quality inspection.
- Please note the 10 Days return policy is valid in India only. For international inquiries, reach us on email@example.com