The Client Friendly Return Policy
- Return requests must be submitted within 15 days of receipt or order placement.
- Call us at +91 9116909090 or send us an email at buy@rugs-homes.com
- We will arrange for the item to be picked up on your behalf from your location at a mutually agreed-upon time.
- If you choose to self-ship the item, make sure to ship it within 48 hours of submitting the return request.
- When a returned item is received, it is subjected to a quality check. If the item is in good condition, we will begin the refund process within 48 hours.
Terms & Conditions
- Return the item within 15 days of receiving it.
- Return it in the same condition that it was delivered to you.
- Use, wash, alter/tamper with, or soil the rug.
- An item that has been damaged will not be eligible for return.
- The item must be in its original packaging, labels, and tags. A serial number that has been altered or is illegible will also result in a void return.
- Once the item has passed quality inspection, we will begin the refund or replacement process.
- If you receive a damaged or defective item, please notify us within 48 hours of receiving it. We may ask you to send us a picture of the rug to contact@puravidacarpets.com After we inspect the returned items, we will replace it at no cost.
- India: The “15-Day Hassle-Free Return” offer is only valid for purchases made within India (Not applicable for premium range).