Faq’s

What Is The Time Duration For Delivery Of Rugs/Carpets?
It will take 21-28 working days for delivery in India as well as International destination.

The Cost Is Inclusive Of Shipping Charges?
Yes, shipping costs are inclusive for worldwide orders.

What Are The Payment Options Available?
We accept payments through debit card, credit card, cash wallets and internet banking. Direct bank transfer or payments via Paypal can also be made.
If you have any query regarding the payments, drop us a mail at buy@puravidacarpets.com

How Can We Go About The Area Rugs?
For a customized area rug order, you can send in a mail to buy@puravidacarpets.com and our client servicing team will get in touch with you.

How Can I Clean My Rug By Myself?
You can check the details information here, for carpet cleaning and rug care.

How Will I Get An Order Confirmation?
On successful completion of your order, you will be notified instantly via email. Each step on your purchase – from placing an order, dispatch and final delivery we will send an email.

Is The Payment On Site Final Or There Are Any Post Purchase Hidden Costs?
The listed price on our portal are inclusive of taxes and exclusive of duties and taxes for the international buyers. Additional costs pertaining to the delivery destination need to be paid to the shipping company as per actuals.

Can I Order A Customized Rug On Pura Vida Carpets?
Certainly you can, all you have to do is share the design/patter or color that you seek for your home – attach the same and send in an email to buy@puravidacarpets.com

Pura Vida Carpets Come With Any Warranty Or After Sale Promise?
All our products – rugs and carpets come with a 6 to 24 month warranty with a promise of after sale support from Pura Vida carpets team.